Door deadlock wont open11/4/2023 ![]() In the meantime, their sales/customer service people can attempt to steer you towards the new doorbell/smart lock combo…I can just imagine what bugs that thing will have. It took him over an hour to do and he said that the lock had been tampered with. ![]() A locksmith changed my front door key last year. I guess their actuaries have convinced them that it’s far less money to keep replacing them than to actually fix them. The door has been realigned however even with the door open the key wont turn in the lock. It’s apparent eufy has no intention to deal with this because this thread is over a year old and nothing has been done except for them to replace a defective lock with another defective lock. I guess eufy won’t be satisfied until someone perishes in a fire trying to unstick a deadbolt from their dumb lock. I am sure Schlage or other historically proficient security companies make a more reliable product. I would suggest everyone in this thread do the same. I have been very patient but I have decided to remove not only the dumb smart lock but also the doorbell and the other items I have. At this point, I am done with eufy products and their customer support. Asked for a call back via the automated helpline and never received that call either. ![]() I called back to see if I could get an RMA generated. How to open a door thats locked and cant be opened with the handle or knob. eufy was supposed to call me back when things were operational again but of course, I never received a call. 533K views 4 years ago billshowto DIY howto. Over time, dirt particles and rust can accumulate along your car door panels and locks. I contacted eufy support they were supposed to send yet another lock but mysteriously the program that creates an RMA ticket went down. I have replaced three of these defective locks in the past two weeks. Contacted Pella Storm Door Service at 86. No joy, latch still jammed, after wiggling the handle in every way possible. If you are having the same issue don’t bother with a replacement. Removed handles and escutcheons, soaked lock body mechanism inside the door with WD-40 and waited 24 hours.
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